Tuesday, October 2, 2012

The m9r on Ringcentral

A cloud-based business phone system uses the Internet to deliver all the features of an on-premise PBX—minus the costly setup and the bulky hardware. And since the Internet isn't bound to a specific location, a cloud-based PBX seamlessly integrates multiple locations and remote employees.

RingCentral is one such popular cloud based phone system, designed to help small businesses manage mobile, fax, and email communications. Its products include RingCentral Office, RingCentral Mobile, and RingCentral Fax.

So, today's blog shows how we got the snom m9r up and running with the RingCentral Office™ service.

Set up your RingCentral account: 

  1. If you don’t already have a RingCentral account, sign up with the service on their website. Add the number of lines and select No Device as your phone. 
  2. If you already have an account, use your existing lines or add new lines from the RingCentral service site using Add DigitalLines as shown in the figure below. Select Use Existing Device when prompted to choose a phone.

Record configuration information from RingCentral:

  1. After purchasing your lines, log in as an administrator and go to My Settings > DigitalLines. You’ll find a list of the lines you purchased.
  2. Locate each line you wish to use with your cordless phone. Make sure the E911 column displays the word Edit.
  3. Otherwise, click Failed and provide the e911 data.
  4. Click Setup Instructions for each line you’ll be provisioning on your cordless phone. Copy each of the five fields shown in the figure below.

m9r Account Setup:

  1. On the m9r web portal, click on Identity 1
  2. From the Server Type drop down select RingCentral Office™
  3. Set Identity active to on
  4. Enter your RingCentral User name in the Account field
  5. Enter sip.ringcentral.com in the Registrar field
  6. Enter sip:sip.ringcentral.com:5090 in the Outbound Proxy field
  7. Enter your RingCentral Authorization ID in the Authentication Name field
  8. Enter the provided RingCentral password in the Password field
  9. Press Save to apply settings

DTMF Payload Setup:

  1. Click on the Audio tab at the top
  2. In the DTMF Payload Type field, change the default value to 101
  3. Press Save to apply changes

Handset Assignment:

  1. Click on the Handsets tab
  2. Select all handset IPEIs that you want to be associated with your RingCentral account
  3. Press Save to apply changes

Verify Registration:

  1. Click on Status > Registration
  2. Ensure that your configured account display 200 ok indicating a successful registration with the RingCentral Office™ service
  3. Congratulations!! You are now ready to use the snom m9r with the RingCentral Office™ service


  1. Thanks for the post. It was very interesting and meaningful.

  2. Thanks a lot for blogging this, it was unbelieveably informative and helped me tons.

  3. Wonderful post. Quick and to the point. Fixed my problem where I tried to follow RingCentral instructions and it failed.

  4. Thanks, very useful. One follow question - how to get MWI working with M9R?

  5. Awesome post.Thanks for share with us.More info click
    RingCentral Login